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- Q) WHAT DOES STANDARD DELIVERY COST?
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The following charges are PER ORDER, NOT per item (applies to MOST* UK mainland addresses):
- Goods order value up to £49.99 the delivery charge is £2.50
- Goods order value from £50.00 to £99.99 the delivery charge is £3.95
- Goods order value of £100.00 and over, DELIVERY IS FREE (applies to MOST*, NOT ALL UK mainland addresses)
TO UPGRADE any orders to OUR PRIORITY DESPATCH / NEXT WORKING DAY DELIVERY SERVICE
(where available, to most UK mainland address), £2.95 WILL BE ADDED to the above delivery charges.
*Some regions of the UK mainland (including but not restricted to, postcodes FK17 to FK21, G83, IV40, KW1 to KW14, PA21 to PA40,
PH18 to PH26, PH30 to PH41, PH49 and PH50) and non-UK mainland areas may be charged extra and delivery may take longer,
this is because our carriers rates are much higher in such areas. Other charges
may apply for some larger/heavier/bulkier items.
In each case, BEFORE you enter any payment details you have the option to upgrade the standard service for your order.
- Q) WHEN WILL MY ORDER BE DESPATCHED AND HOW WILL I KNOW?
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Orders received by us Monday to Friday by 3pm WILL NORMALLY BE DESPATCHED THE SAME DAY. During busy periods priority will be given to UPGRADED orders.
- Orders received after 3pm and by 4pm we will try our best to despatch the same day, but due to volume of business we can't guarantee this.
- Orders received after 3pm Friday and by 3pm Monday (incl orders placed on Saturday & Sunday) will be despatched next working day ie: Monday.
- Orders placed on a Bank Holiday will normally be despatched next working day ie: Tuesday
- If you have provided the correct e-mail address on your order you will receive an e-mail to confirm despatch (toward the end of the despatch day).
For reasons beyond our control, AOL and Hotmail sometimes treat e-mail from watersportswarehouse.co.uk as spam. This means that if you do not receive our
email, it may be in your spam folder or you may have submitted your e-mail address incorrectly on your order.
- Q) WHEN WILL I RECEIVE MY ORDER?
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FREE delivery orders should be received within 5 working days of you placing your order.
UPGRADED orders are sent by Carrier. This is a next working day delivery service and for this reason it is advisable to have your order delivered to wherever you will be during normal working hours.
Once an order is despatched it is in the hands of the various delivery services, either Carrier or Royal Mail to deliver according to the service we use. If your order is 'TIME CRITICAL' you have the option to UPGRADE the delivery service for your order at the time of ordering. In times of high
demand on the delivery services eg: Christmas - please don't leave it too late to place your order. We do all we possibly can to ensure orders are despatched promptly but can not be held responsible for failures within the delivering services.
We, therefore, can not accept any responsibility or consequential loss resulting from late/failed delivery as this is entirely outside of our control.
- Q) DO I NEED TO SIGN FOR MY PARCEL TO CONFIRM RECEIPT?
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ALL ORDERS SENT BY CARRIER OR ROYAL MAIL SPECIAL DELIVERY WILL REQUIRE A SIGNATURE ON DELIVERY to confirm safe receipt.
IT IS ADVISABLE TO HAVE YOUR ORDER DELIVERED TO WHEREVER YOU WILL BE DURING NORMAL WORKING HOURS.
- Hopefully this will ensure you should receive your order quickly and efficiently.
- If you know you will not be available to receive the parcel you may add instructions in the 'Special Instructions' section of your order form eg: leave with a neighbour. Please note items should not be 'left safe'
- IMPORTANT: IF YOUR PARCEL IS DAMAGED OR OPEN, YOU MUST SIGN FOR THE PARCEL AS "RECEIVED DAMAGED" OR "RECEIVED OPEN" AND NOTIFY US WITHIN 2 WORKING DAYS.
- IMPORTANT: IF ANY ITEM IS MISSING FROM YOUR DELIVERY, YOU MUST NOTIFY US WITHIN 2 WORKING DAYS.
- Q) WILL I SEE THE TOTAL COST OF MY ORDER BEFORE ENTERING ANY PAYMENT DETAILS?
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In all cases the total delivery charge, and your total invoice value will be shown in your shopping basket before you are asked to enter payment details, if required you can go back and change your delivery option before finalising your purchase.
- Q) ARE THERE ANY EXTRA DELIVERY OPTIONS?
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YES. You can specify AM (09:00 to 12:00) delivery. You will have this option during the checkout process, there is an extra charge for this option.
You also have the option during the checkout process to upgrade low value orders to a next day service if required, there is an extra charge for this option which will be shown in your basket before you have to enter any payment details.
- Q) CAN I HAVE MY ORDER DELIVERED ON A SATURDAY?
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YES. Your order can be delivered on a Saturday although there are additional charges for this service which are shown in the delivery options section of the order process. You have the option to upgrade the standard delivery service for your order before entering any payment
details. This service is not available to all UK address/postcodes - please do not hesitate to phone and check.
- Q) DO YOU DELIVER OUTSIDE THE UK?
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YES. We currently deliver to many countries in Europe, the appropriate delivery charges will be shown in your basket after you have entered your delivery address details but before you have to enter any payment details. Deliveries outside the UK will be shipped by the most economical service.
- IN SHORT, WE WILL ENDEAVOUR TO DO WHATEVER WE REASONABLY CAN TO ENSURE YOU RECEIVE YOUR ORDER IN A TIMELY, EFFICIENT, COST EFFECTIVE AND SAFE MANNER IN ACCORDANCE WITH OUR STANDARD DELIVERY TERMS AS ABOVE.
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Collection
iQ Collection
GUL Collection
