Delivery Policy & Basic Pricing FAQ's

'Free Delivery' On All Orders of £25 Goods Value

'Free Delivery' offer applies to all orders of goods value of £25 or more and applies to our Standard UK Delivery services to a UK mainland address. We use a combination of Royal Mail and Carrier services and usually say guesstimated delivery of 3-5 working days. If your order is time critical we would recommended you upgrade the delivery service to the Priority Despatch/Next working day service - an additional £3.50 (signature required).

Some areas of the Country (Scottish Highlands & UK Islands) and Non-UK mainland addresses may still be charged, this is because the Carrier/postal rates are much higher and additional charges they may also apply to some larger/heavier/bulkier orders. In these albeit few instances we will contact you (Mon-Fri) to advise and discuss the best option.

If your order is time critical we would recommended you upgrade the delivery service to the Priority Despatch/Next working day service - an additional £3.50 (signature required). You can Upgrade your order to the Priority Service at any point of the ordering process prior to completing payment and submitting your order. Although we aim to despatch all orders promptly, during busy periods, eg: holidays, Christmas, priority will be given to Upgraded Orders. However, please be aware we are unable to provide any timed delivery guarantees against delivery services operating outside our control.

We reserve the right to collate multiple orders into one delivery if going to the same address. We are unable to split orders/deliveries if any one item in an order is not available from stock, indicated by 'Despatch due date / Awaiting stock / Stock expected'. So we would despatch an order once complete as/when all the items are available from stock.

We reserve the right to amend, withdraw or cancel the above offer without prior notice.

Q) WHAT DOES STANDARD UK DELIVERY COST AND HOW WILL MY PARCEL BE DELIVERED?

The following charges are PER ORDER, NOT per item (applies to MOST, not all* UK mainland addresses). You also have the option to upgrade the standard service for your order to our Priority Despatch service.

• Goods order value of £100.00 and over, DELIVERY IS FREE (applies to MOST*, NOT ALL UK mainland addresses) these orders will be sent using a 'SIGNED FOR' carrier service
• Goods order value from £50.00 to £99.99 the delivery charge is £3.95 and these orders will usually be sent using a signed for carrier service
• Goods order value up to £49.99 the delivery charge is £2.60 these orders are usually sent by Royal Mail First class post

In each case, BEFORE you enter any payment details you have the option to upgrade the standard service for your order.

TO UPGRADE any order to OUR PRIORITY DESPATCH / NEXT WORKING DAY DELIVERY SERVICE (where available, to most* but not all, UK mainland address), £3.50 WILL BE ADDED to the above delivery charges.

*Some regions of the UK mainland , including but not restricted to, postcodes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, and non-UK mainland addresses (Islands), includes Isle of Man, Isle of Wight, Northern Ireland, Channel Islands, and post codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, delivery may take longer and will be charged extra, this is because our carriers rates are much higher in such areas. Other charges may also apply for some larger/heavier/bulkier items.

Q) WHEN WILL MY ORDER BE DESPATCHED AND HOW WILL I KNOW?

Orders received by us Monday to Friday by 3pm WILL NORMALLY BE DESPATCHED THE SAME DAY. During busy periods priority will be given to UPGRADED orders.

• Orders received after 3pm and by 4pm we will try our best to despatch the same day, but due to volume of business we can't guarantee this.
• Orders received after 3pm Friday and by 3pm Monday (incl orders placed on Saturday & Sunday) will be despatched next working day ie: Monday.
• Orders placed on a Bank Holiday will normally be despatched next working day ie: Tuesday
• If you have provided the correct e-mail address on your order you will receive an e-mail to confirm despatch (toward the end of the despatch day). For reasons beyond our control, AOL and Hotmail sometimes treat e-mail from watersportswarehouse.co.uk as spam. This means that if you do not receive our email, it may be in your spam folder or you may have submitted your e-mail address incorrectly on your order.

Q) WHAT IF I WANT TO AMEND MY ORDER?

We will always accommodate any amendments to your order received by e-mail or by phone prior to 3pm (Mon-Fri), after which time we may not be able to make any adjustments to your order. However, do please ask as we will always try, although this may delay the despatch of your order. Naturally once an order has left us we are unable to make any amendments. If you wish to amend the delivery address details of an order, despatched by carrier service, using the link provided on your despatch confirmation sent by e-mail, you may amend your delivery details via the carriers online system although they may charge you for this service.

Q) DO I NEED TO SIGN FOR MY PARCEL TO CONFIRM RECEIPT?

UPGRADED ORDERS AND ORDERS OVER £50 GOODS VALUE WILL NORMALLY BE SENT USING A SIGNED FOR SERVICE AND WILL REQUIRE A SIGNATURE ON DELIVERY TO CONFIRM SAFE RECEIPT. IN THESE CASES IT IS ADVISABLE TO HAVE YOUR ORDER DELIVERED TO WHEREVER YOU WILL BE DURING NORMAL WORKING HOURS.

• Hopefully this will ensure you should receive your order quickly and efficiently.
• If you know you will not be available to receive the parcel you may add instructions in the 'Special Instructions' section of your order form eg: leave with a neighbour. Please note items should not be 'left safe'
• IMPORTANT: IF YOUR PARCEL IS DAMAGED OR OPEN ON RECEIPT, YOU MUST SIGN FOR THE PARCEL AS "RECEIVED DAMAGED" OR "RECEIVED OPEN" AND NOTIFY US WITHIN 2 WORKING DAYS.

Q) WHEN WILL I RECEIVE MY ORDER?

Orders which have not been upgraded we would normally expect to be received within 5 working days after placing your order. We do all we possibly can to ensure orders are despatched promptly but can not be held responsible for failures within the delivering services.
UPGRADED orders are sent on a next working day delivery service and for this reason it is advisable to have your order delivered to wherever you will be during normal working hours as it will require a signature to confirm safe receipt. Once an order is despatched it is in the hands of the various delivery services, either Carrier or Royal Mail to deliver according to the service we use.

If your order is 'TIME CRITICAL' you have the option to UPGRADE the delivery service for your order at the time of ordering. In times of high demand on the delivery services eg: Christmas - please don't leave it too late to place your order. We do all we possibly can to ensure orders are despatched promptly but can not be held responsible for failures within the delivering services. As delivery services are outside our control we are unable to provide any delivery guarantees.

We, therefore, can not accept any responsibility or consequential loss resulting from late/failed delivery as this is entirely outside of our control.

Q) WHAT IF THERE IS SOMETHING MISSING FROM MY DELIVERY?

IMPORTANT: IF YOU BELIEVE AN ITEM MAY BE MISSING FROM YOUR DELIVERY, YOU MUST NOTIFY US WITHIN 2 WORKING DAYS.

IMPORTANT: IF YOUR PARCEL IS DAMAGED OR OPEN ON RECEIPT, YOU MUST SIGN FOR THE PARCEL AS "RECEIVED DAMAGED" OR "RECEIVED OPEN" AND NOTIFY US WITHIN 2 WORKING DAYS.

Q) WILL I SEE THE TOTAL COST OF MY ORDER BEFORE ENTERING ANY PAYMENT DETAILS?

In all cases the total delivery charge, and your total invoice value will be shown in your shopping basket before you are asked to enter payment details, if required you can go back and change your delivery option before finalising your purchase.

Q) ARE THERE ANY EXTRA DELIVERY OPTIONS?

You have the option during the checkout process to UPGRADE YOUR ORDER to our priority despatch/next working day delivery service if required, there is an extra charge for this option which will be shown in your basket before you have to enter any payment details.

NEXT WORKING DAY SERVICE - if your order is placed prior to 3pm Monday to Friday. Next working day service is not available to all UK postcodes eg: Highlands and Islands

Q) CAN I HAVE MY ORDER DELIVERED ON A SATURDAY?

YES. Your order can be delivered on a Saturday although there are additional charges for this service which are shown in the delivery options section of the order process. You have the option to upgrade the standard delivery service for your order before entering any payment details. This service is not available to all UK address/postcodes - please do not hesitate to phone and check.

Q) DO YOU DELIVER OUTSIDE THE UK?

YES. We currently deliver to many countries in Europe, the appropriate delivery charges will be shown in your basket after you have entered your delivery address details but before you have to enter any payment details. Deliveries outside the UK will be shipped by the most economical service.

IN SHORT, WE WILL ENDEAVOUR TO DO WHATEVER WE REASONABLY CAN TO ENSURE YOU RECEIVE YOUR ORDER IN A TIMELY, EFFICIENT, COST EFFECTIVE AND SAFE MANNER IN ACCORDANCE WITH OUR STANDARD DELIVERY TERMS AS ABOVE. Like all online retailers we rely on 3rd parties to deliver parcels on our behalf and we are unable offer any guarantees on those services operating outside our control.