General Policies and Terms & Conditions

  • Stock Levels
  • Acknowledgement of orders
  • Privacy Policy
  • Copyright Protection
  • Waste Electrical Equipment

Stock Levels

STOCK LEVELS

We aim to keep all products featured on our web site in stock for immediate despatch except where specifically stated in the product description, eg: special order. We generally hold stock of about 90% of the items available to buy on our site/in store. Wherever possible if an item is unavailable we provide an indication of stock availability. If a particular size/colour is indicated as not available from stock, you may wish to contact us to check when/if further stock is expected. If several items are ordered and one of those items is not available for immediate despatch but stock is due in a few days we may hold the whole order and send the completed order once all items are available for despatch. We would therefore despatch an order once as/when all the items are available from stock. On those rare occasions we will e-mail or phone you to advise you of expected despatch.

Our products are offered subject to availability, we operate a tight stock control system, if an item is shown as out of stock please email or phone us on 01736 751066 (Mon-Fri. 09:30 to 17:30) as we may have the item available in our retail shop. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid back into your account.

Prices are subject to change without notice, manufacturers regularly make updates to products, logos etc. without always informing us, we try to keep images and descriptions as up to date as possible. If an item you receive is not as you expected, we will always be happy to receive the unused item back for a full refund.

Acknowledgement of orders

ACKNOWLEDGEMENT OF ORDERS

We will acknowledge all orders placed on the web by e-mail.

If you do not receive a confirmation email it may be because you have entered your email address incorrectly on your order. For reasons beyond our control, AOL and Hotmail sometimes treat e-mails from watersportswarehouse.co.uk as spam. This means that if you do not receive your email, it may be in your spam folder.

If, after checking your spam folder and your e-mail address, you do not receive a confirmation email please phone 01736 751066 or email us at team@undersea.co.uk

Orders placed during a Bank Holiday (Good Friday/any Bank Holiday Mondays) will normally be despatched next working day ie: Tuesday

If you have provided the correct e-mail address on your order you will receive an e-mail to confirm despatch (toward the end of the despatch day). If you do not receive our email, it may be in your spam folder or you may have submitted your e-mail address incorrectly on your order.

Privacy Policy

PRIVACY POLICY

We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. Any personal data will not be transferred out of the EEA.

If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party. The terms and conditions do not affect your statutory rights as a consumer.

Copyright Protection

COPYRIGHT PROTECTION

All images and descriptions used on our website are copyright protected. Some images and text are provided by manufacturers/suppliers. All images and information produced by Undersea Adventures Ltd remains the copyright of Undersea Adventures Ltd.

Any images and/or descriptions used in any media without prior written permission will be invoiced at £100 per instance where that image or description is used. Payment of such invoices will be pursued to the full extent of UK Law.

Waste Electrical & Electronic Equipment Regulation

WASTE ELECTRICAL & ELECTRONIC EQUIPMENT REGULATION

The amount of Waste Electrical and Electronic Equipment thrown away is increasing by around 5% each year. As distributors of new Electric and Electronic Equipment (EEE) we have a part to play in reducing the amount going into landfill sites.

For more information and details of how to return Waste Electrical items please download the WEEE Terms and Conditions