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General Policies and Terms & Conditions


We aim to keep all products featured on our web site in stock for immediate despatch except where specifically stated in the product description, eg. made to measure items. We generally hold stock of about 90% of items available on our site. Wherever possible if an item is unavailable we provide an indication on stock availability. If a particular size/colour is indicated as not available from stock, you may wish to contact us to check when/if further stock is expected. If several items are ordered and one of those items is not available for immediate despatch but stock is due in a few days we may hold the whole order and send the completed order once all items are available for despatch. We would therefore despatch an order once as/when all the items are available from stock. On those rare occasions we will e-mail or phone you to advise you of expected despatch.

Our products are offered subject to availability, we operate a tight stock control system, if an item is shown as out of stock please email or phone us on 01736 751066 (Mon-Fri. 09:30 to 17:30) as we may have the item available in our retail shop. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid back into your account.

Prices are subject to change without notice, manufacturers regularly make updates to products, logos etc. without always informing us, we try to keep images and descriptions as up to date as possible. If an item you receive is not as you expected, we will always be happy to receive the unused item back for a full refund.


We will acknowledge all orders placed on the web by e-mail.

If you do not receive a confirmation email it may be because you have entered your email address incorrectly on your order. For reasons beyond our control, AOL and Hotmail sometimes treat e-mails from watersportswarehouse.co.uk as spam. This means that if you do not receive your email, it may be in your spam folder.

If, after checking your spam folder and your e-mail address, you do not receive a confirmation email please phone 01736 751066 or email us at team@undersea.co.uk

When you receive confirmation of your order this indicates that we have received your order. It does not indicate that a contract exists between us.
Your order will only be considered accepted by us when we take payment for the order, at this point we verify that we have the goods and can complete your order.


We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party. The terms and conditions do not affect your statutory rights as a consumer.


Cookies are used to track a shopper's movements and purchases whilst they are shopping so that the shopping basket has a way of telling what items they require. The shopping basket will not function if the user sets their browser to reject cookies.
Within the secure ordering form, a user can opt to have the personal details to be 'remembered' to speed up future purchasing. This involves the placement of a further cookie on the users machine. To update these details during any further purchases the user must simply change the information as appropriate within the secure order form and check the update details box. The cookie previously placed on their machine will then be updated.
We don't include any personal information in the cookies.

Session Cookies

These cookies are used to store the details of items in your shopping basket and are required for the site to function properly.

Cookie NameDescriptionProvided by
mini_ishop Stores your basket Information. iShop
page_history Used to display previously viewed products and provide a personal expereince of our website. iShop


Analytics Cookies

These cookies are used to help us improve your experience of our website. These details cannot be used to identify you and are not used in targetted advertising.

Cookie NameDescriptionProvided by
Helps us to improve the site by analysing how the site is used. Google Analytics
billing_address_key Your billing address details.
Only saved if you have opted in to saving your details for further purchases.
delivery_address_key Your delivery address details.
Only saved if you have opted in to saving your details for further purchases.



All images and descriptions used on our website are copyright protected. Some images and text are provided by manufacturers/suppliers. All images and information produced by Undersea Adventures Ltd remains the copyright of Undersea Adventures Ltd. Any images and/or descriptions used in any media without prior written permission will be invoiced at £100 per instance where that image or description is used.
Payment of such invoices will be pursued to the full extent of UK Law.


The amount of Waste Electrical and Electronic Equipment thrown away is increasing by around 5% each year.
As distributors of new Electric and Electronic Equipment (EEE) we have a part to play in reducing the amount going into landfill sites.

For more information and details of how to return Waste Electrical items please download the WEEE Terms and Conditions (PDF - 26kb).

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