Our Contact Address (& for the collection of any Click & Collect/local pick-up orders):
Undersea Adventures Ltd
7 Hayle Industrial Park
E-mail & Phone:
Tel: +44 (if outside UK) (0)1736 75 1066
Fax: +44 (if outside UK) (0)1736 75 1067
For over 30 years, we have valued our standards of service and our aim has always been to serve our customers, new and old, and long may that continue.
Many of our customers are no strangers to shopping online having recently become established as the accepted norm. As a result we have adapted our business to reflect this and have closed our walk-in store in Hayle and now OPERATE ONLINE ONLY.
We love to hear from you by telephone but dropping us an e-mail wherever possible is ideal as we are now operating with fewer staff. We will continue to offer a quick response as always. Unfortunately, we are not always able to respond as quickly to messages sent using by FB or Instagram so where possible please send an e-mail to our usual e-mail address instead - firstname.lastname@example.org.
You can order online anytime 24 x 7 / 365 days a year. We are here preparing and despatching orders during our normal working hours Monday-Friday (except public holidays).
Ordering online from us is really easy and we don't ask for payment details until you have confirmed your order details. During the check out phase there are 3 stages to check, not only the content of your order, but also your delivery address & contact details. All the delivery services we use provide an exceptional service to ensure all orders are delivered safely and efficiently. Incorrect or incomplete delivery addresses cause delays. Should parcels be returned to us this will result in additional costs being incurred.
Placing an order for Collection/Local Pick-Up:
We provide a Click & Collect option for those living locally or for anyone visiting the area. At the first stage of our online checkout you have the option to choose "Pick Up" for your order.
Pick-Up orders can be collected, from our address above, during normal working hours Mon-Fri 9.30am-5.30pm (not available weekends/Bank hols). We aim to have orders ready within 30mins of submitting your order but this may take a little longer during busier periods. If you have provided the correct e-mail address on your order we will send you an e-mail to confirm once your order is ready to collect (Mon-Fri).
For collection of your order: We're close to the A30, just outside Hayle, Cornwall. From the A30 Loggans Moor roundabout (nr. Next/M&S) take the left exit for Angarrack and Hayle Industrial Park.
Turn right onto the Hayle Industrial Park by Hawkins Motors and follow the road up and round the right hand bend at the top. We are the next building past the RNLI on the left - approximately 400 metres from the A30.
CORONAVIRUS (COVID-19) - THE KNOCK-ON EFFECTS
Supplies of stock has now settled down and most items are available from stock although there can be ad-hoc issues in the supply chain. This of course is a worldwide issue affecting many industries. Ultimately, we try to advertise only those items that are available from our warehouse stock. Rest assured if an item/size/colour is listed as available to buy online, unless we've made a genuine error (we are human!) then we should have what you want available and ready to go. Should you have any queries regarding stock availability please do not hesitate to get in touch by e-mail at email@example.com.
The legal stuff:
VAT Number 557 5868 83
The Stennack, St Ives, Cornwall, TR26 1QU.