These pages explain about the information we may collect about you when you interact with us and how we will take care of that information. It will also tell you how we will use that information, for example in the processing and delivery of orders you may place.
We’ve put this information together ourselves, so it’s not written in legal language, hopefully it all makes sense to you and we have covered enough to answer any questions you may have, but if you do have any questions, please email us at team@undersea.co.uk
Who ‘We’ Are
Watersports Warehouse is the trading name of Undersea Adventures Ltd., started in St. Ives, Cornwall in 1989. We are a UK registered company, for more details see "Contact Us”.
Our Policy Is Based On The Following Legal Elements
Carrying out our contract with you, such as collecting your address and contact details to provide to a carrier to enable them to deliver your order to your home, business address or other nominated delivery address
Consent, we collect data when you provide consent such as when completing a form on our website to receive emails from us.
Legitimate interest, in placing an order with us you are becoming our customer, at that point we collect your information as a legitimate part of running our business, this does not impact on your rights, freedom or interests.
We use your purchase history to send you information by email for example when we have special offers or new products which we feel may be of interest to you. We also combine the purchase history of most of our customers to help us to understand current trends and to help us decide on future products to stock.
Legal or safety requirements, we keep contact data and product data for sales of types of equipment for safety reasons, such as Scuba equipment, in case we need to contact you in the event of a manufacturer issuing a recall or safety notice, also if we should ever be required by law to collect your data.
When We Collect Your Personal Data And What For
When you place an order with us either on our websites or over the phone the information we keep may include:
Your name and title. Just so that we can be courteous in our communications and correctly address any order you may have placed.
Your address, and where applicable, alternative delivery name and address to enable us to arrange delivery of your order.
Your phone number, landline or mobile. We may need to use this to contact you if there are any issues relating to delivery, payment or anything else regarding your order. We will normally pass your mobile number to the delivery company handling your order to allow them to provide you with text updates regarding delivery.
We will not use your phone number to contact you unless it is directly with regard to your order, or unless you have requested us to do so.
Your email address, we will use this to confirm receipt of your order and despatch, and to provide tracking information where available. We may also need to use this to contact you if there are any issues relating to delivery, payment or anything else regarding your order.
Communicating with you, we would like to keep you informed of special offers, new products and updates of our services. For existing customers we will continue to do this under ‘legitimate interest’ as described above. For new customers after 25th May 2018 we will only do so if you have specifically ‘opted in’ to receive such communications during the process of completing your order, or at any time, before, or after. In either case, you can always opt out at any time, either by emailing us or clicking on ‘unsubscribe’ at the foot of any promotional email. For reviews, your email address, name and order reference only, will be passed to Safebuy or Reviews.co.uk to enable you to give feedback on our performance. The information passed to Safebuy or Reviews.co.uk will not be used for any other purpose and will be permanently deleted within 60 days.
Other information necessary for processing your order such as the items you have ordered and any special requests or instructions. We will keep a record of the products you have ordered from us, including, where applicable any manufacturer’s serial numbers. This information will be held to help us communicate with you in the event of any warranty issues or a manufacturer’s recall. We may use it when asked to give you advice regarding future purchases, such as replacing something lost or repeating a previous order.
To enable delivery of your order, we will pass on to the carriers we use, either Royal Mail, Parcelforce or DPD, the information required for them to effectively deliver your order and provide you and us with tracking information where available.
When you complete a web form or sign up to an account with us, for example when signing up to receive emails from us, we will ask a few questions to enable us to provide information as far as possible relating to your interests, to keep you informed of special offers, new products and updates of our services. You can always opt out at any time.
Your personal data will be held in accordance with our internal security policy and will only be accessible to our staff who may be required to use it for the purposes described above.
Payment details such as credit card information. We do not hold or have any access to any card payment details you provide during the process of placing your online order, our websites provide an iframe (window) to the card processing company where your payment is completed securely. When ordering by phone we record your card details in the ‘old fashioned way’ by writing them down on paper, they are then cross shredded after the payment has been processed, they are never stored on a computer.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies for no charge as soon as you make the request.
We share your Personal Information with Shopify who power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
Data will only be released to third parties, (e.g. the police) on request where there is a legal requirement for us to do so, other than for the delivery of your order as described above.
Cookies – What They Are & How We Use Them
Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors’ usage of our site so that we can continuously improve it. There’s nothing mysterious about them and they do not collect personal data. Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish.
We are using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.
Now, or in the future, we may use cookies in the following categories:
Essential Cookies
Essential cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
| Name | Description | Declared as |
|---|---|---|
| _ab | Used in connection with access to admin. | Essential |
| _secure_session_id | Used in connection with navigation through a storefront. | Essential |
| __cfduid | The _cfduid cookie helps Cloudflare detect malicious visitors to our Customers’ websites and minimizes blocking legitimate users. | Essential |
| Cart | Used in connection with shopping cart. | Essential |
| cart | Used in connection with shopping cart. | Essential |
| cart_sig | Used in connection with checkout. | Essential |
| cart_ts | Used in connection with checkout. | Essential |
| cart_ver | Used in connection with shopping cart. | Essential |
| checkout_token | Used in connection with checkout. | Essential |
| Secret | Used in connection with checkout. | Essential |
| secure_customer_sig | Used in connection with customer login. | Essential |
| storefront_digest | Used in connection with customer login. | Essential |
| _shopify_u | Used to facilitate updating customer account information. | Essential |
| XSRF-TOKEN | Used in connection with GDPR legal Cookie. | Essential |
| gdpr_legal_cookie_session | Used in connection with GDPR legal Cookie. | Essential |
| _bc_c_set | Used in connection with GDPR legal Cookie. | Essential |
| _tracking_consent | For Shopify User Consent Tracking. | Essential |
| _shopify_m | Used for managing customer privacy settings. | Essential |
| _shopify_tm | Used for managing customer privacy settings. | Essential |
| _shopify_tw | Used for managing customer privacy settings. | Essential |
| _storefront_u | Used to facilitate updating customer account information. | Essential |
| cart_currency | Used in connection with cart and checkout. | Essential |
Statistical and Marketing Cookies
Statistical cookies help shop owners understand how customers interact with websites by anonymously collecting and reporting information. Marketing cookies are used to track visitors across Web pages. The goal is to serve advertisements that are relevant and appealing to the individual user and are therefore more valuable to third-party advertisers.
| Name | Description | Declared as |
|---|---|---|
| _orig_referrer | Used in connection with shopping cart. | Marketing & Analytics |
| _landing_page | Track landing pages. | Marketing & Analytics |
| _s | Shopify analytics. | Marketing & Analytics |
| _shopify_d | Shopify analytics. | Marketing & Analytics |
| _shopify_fs | Shopify analytics. | Marketing & Analytics |
| _shopify_s | Shopify analytics. | Marketing & Analytics |
| _shopify_y | Shopify analytics. | Marketing & Analytics |
| _y | Shopify analytics. | Marketing & Analytics |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | Marketing & Analytics |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | Marketing & Analytics |
| _shopify_uniq | Shopify analytics. | Marketing & Analytics |
| _shopify_visit | Shopify analytics. | Marketing & Analytics |
| tracked_start_checkout | Shopify analytics relating to checkout. | Marketing & Analytics |
| ki_r | Shopify analytics. | Marketing & Analytics |
| ki_t | Shopify analytics. | Marketing & Analytics |
| ab_test_* | Shopify analytics. | Marketing & Analytics |