Returns & Refunds

Shop for Christmas Gifts with Confidence.

Christmas Gift purchases from Saturday 21st October 2023 may be returned for exchange or refund, when received by 13th January 2024**.

Before sending your items to us we kindly request that you please contact us, drop us an e-mail: team@undersea.co.uk, or phone us on 01736 751066, so we may issue a Return Reference Authorisation Number, Monday to Friday, 9.30am-5pm. Please advise which item(s) is/are to be returned.  Please write your Returns Reference Number clearly on the outside of your parcel and on any correspondence.

Please help us by showing your item(s) some love & care so we may receive it in the same condition as received by you - someone else may have the enjoyment of receiving your unwanted item in the future. 

Please do not write on, label or sellotape the original manufacturers product packaging, as this forms part of the product and we do not have spare/ replacement manufacturer's product packaging. 

Your return item(s) should be considerately re-packaged, with any/all manufacturers packaging, labels/tags attached, product/warranty information etc as supplied to you. 

If you are returning a wetsuit (of any type) please ensure the wetsuit is carefully and considerately re-packaged in appropriately sized packaging. Please do not fold the wetsuit shoulder to shoulder nor pack it too tightly as this will create excessive creasing.

Please take care of the item(s) you wish to return and send it to us by a suitable method and at your expense - apologies but we are unable to offer a free return service.  We do hope you will take reasonable care of the item(s) you wish to return as we reserve the right to refuse an exchange/refund and return the goods to you if they are unsuitable for re-sale.  

Please ENCLOSE A NOTE TO CONFIRM what you wish us to do; the exchange/refund details; confirm the exchange product details and your re-delivery address, signature may be required for items over £100. We aim to handle your exchange request promptly although during busy periods this may take 2-3 working days from receipt. You may prefer to re-order online & simply request a refund for your returned item(s). 

We are able to accept your returned parcel Monday-Friday only during our normal working hours we are therefore unable to receive returned parcels at weekends/bank hols/public hols when we are not here.

We cannot accept responsibility for delayed/lost or damaged goods or any failures within the postal/delivery services as a result of items being returned to us.  If something should go wrong do let us know and we'll try to help where we can.

Royal Mail offer a Certificate of Posting for low cost/lightweight items, and trackable services, eg: Recorded or Special Delivery, for higher value items. There are also numerous parcel delivery services available for sending bulkier/heavier items, all offering a variety of delivery services. 

REFUNDS will only be made to the original card/payment method used for the purchase and can take 10 to 14 days to process. We will notify you by e-mail once your refund has been processed by us, the refund should appear on your account a few days later, typically 3 to 4 banking days, but can occasionally take up to 10 banking days, this is outside of our control.

Please also note any discount/promotional offer applied to your order which then reduces the total goods order value below any threshold amount will be deducted from the refund value of the goods returned.

If your purchase is received outside our usual 28 Day Return Policy, from date of purchase, (**or after 13.1.24), an exchange may be offered at our discretion, or a refund may be offered by e-Credit Voucher to use against future online purchases from Watersportswarehouse.co.uk.

Please note: we are unable to refund postage/packing costs for incorrect/ unsuitable items ordered which are then returned to us.

Our address for all correspondence / returns:

Watersports Warehouse, 7 Hayle Industrial Park, Hayle, Cornwall TR27 5JR

We guarantee all of our products to be free of defects for 90 days, most are covered by the manufacturers warranty for 12 months. If you feel you have received a defective product, please email us at team@undersea.co.uk within 2 days of receipt.  We may ask you to e-mail images of the item/defect, we may ask you to return the product to us. We will always try to minimise any inconvenience and resolve the problem for you as soon as possible although we may also need to refer to the manufacturer. We will always aim to replace a defective item with a replacement but if this is not possible we will refund you. Replacement items will usually be sent once we have received the defective item back from you in its original manufacturers packaging at your own cost.

If an item is returned to us as faulty but upon inspection by us does not have a manufacturing fault/defect, return carriage will not be refunded. 

Warranty on all items sold by us is limited to the replacement cost of the item purchased and does not cover any consequential loss/out of pocket expenses.