Returns - How To Return An Item
Due to the current Coronavirus Pandemic we are extending our returns period to 90 days for all items purchased after 15th March 2020 until further notice.
Unfortunately, we now have no trained ‘returns’ staff in our warehouse as a result no returns are being processed or accepted. Please do not send goods back at this time, this will hopefully prevent your parcel being held somewhere or potentially lost in either the postal or carrier systems. We are happy to extend our normal return period to allow you to return any unwanted goods once the Government advises it is safe for us all to return to work. In the meantime we hope you will take reasonable care of the item in your safeguarding as we reserve the right to refuse an exchange/refund and return the goods to you if they are not fit for re-sale.
This also applies to any warranty issues or faulty product but we would ask you to send an e-mail to us so we can advise and help where possible but inevitably there will be delays as the majority of our suppliers are not available at this time.
If you have any query do please contact us by e-mail: firstname.lastname@example.org
STANDARD 28 DAY RETURNS POLICY
To help us help you, where possible, do please contact us by either e-mailling us: email@example.com, or phone us on 01736 751066 for a Return Reference Number, before sending the goods, Monday to Friday, 9.30am-5.30pm. Please write your Returns Reference Number clearly on the outside of your parcel and on any correspondence.
Any item(s) returned should be suitably and considerately packaged and include any/all manufacturers labels/tags, information, instructions, warranty information, bags etc as supplied to you. We do hope you will take reasonable care of the item(s) you wish to return as we reserve the right to refuse an exchange/refund and return the goods to you if they are not fit for re-sale.
Please ENCLOSE A NOTE TO CONFIRM; what you wish us to do; the exchange/refund details; and your re-delivery address, bear in mind a signature is usually required for items over £100. Please do not hesitate to re-order online if you wish to speed up the exchange process.
Please take reasonable care of the item(s) you wish to return and send it to us by a suitable method and at your expense (apologies but we are unable to offer a free return service).
Royal Mail offer a Certificate of Posting for low cost/lightweight items, and trackable services, eg: Recorded or Special Delivery, for higher value items. There is also the Collect+ service which for many can provide a more convenient and possibly low cost alternative to some Royal Mail postal services, particuarly for bulkier/heavier items.
If you wish to send an item to us using Collect+ the link below will take you to their site where you can select and pay for the service you wish to use to send a parcel to us.
We cannot accept responsibility for goods lost as a result of being returned to us.
We aim to handle your exchange request promptly although during busy periods this may take 2-3 working days from receipt. If you wish you may prefer to re-order online & simply request a refund for your returned items.
Refunds will only be made to the original card/payment method used for the purchase and normally take 10 to 14 days to process. Please also note any discount/promotional offer applied to your order which then reduces the total goods order value below any threshold amount will be deducted from the refund value of the goods returned.
For Items Returned Late (after 28 Days from date of purchase), any replacement offered will be solely at our discretion, any refund offered will be by way of a credit voucher for use against future purchases from Watersportswarehouse.co.uk
Please note: we are unable to refund postage/packing costs for incorrect/unsuitable items ordered and returned.
Our address for all correspondence/returns:
Watersports Warehouse, 7 Hayle Industrial Park, Hayle, Cornwall TR27 5JR
We guarantee all of our products to be free of defects for 90 days, most are covered by the manufacturers warranty for 12 months. If you receive a defective product, please email us at firstname.lastname@example.org to arrange an exchange or refund. You may also phone us on 01736 751066, this number is available Monday to Friday, 9.30am-5.30pm. We aim to replace any defective items with replacements. If this is not possible we will refund you. Exchanged items will only be sent after we have received the defective item back from you in its original manufacturers packaging at your own cost.
Warranty on all items sold by us is limited to the replacement cost of the item purchased and does not cover any consequential loss/out of pocket expenses.