Frequently Asked Questions

You can order online anytime 24 x 7 / 365 days a year.  We are here preparing and despatching orders during our normal working hours Monday-Friday (except public holidays).


Ordering online from us is really easy and we don't ask for payment details until you have confirmed your order details.  During the check out phase there are 3 stages to check, not only the content of your order, but also your delivery address details.  All the delivery services we use provide an exceptional service to ensure all orders are delivered safely and efficiently. Incorrect or incomplete delivery addresses cause delays. Should parcels be returned to us this will result in additional costs being incurred. 


Many of our customers are no strangers to shopping online having recently become established as the accepted norm. As a result we have adapted our business to reflect this and have closed our walk-in store in Hayle and now OPERATE ONLINE ONLY. 


We provide a Click & Collect option for those living locally or for anyone visiting the area. At the first stage of our online checkout you have the option to choose "Pick Up" for your order.


Pick-Up orders can be collected, from our address above, during normal working hours Mon-Fri 9.30am-5.30pm (not available weekends/Bank hols). We aim to have orders ready within 30mins of submitting your order but this may take a little longer during busier periods. If you have provided the correct e-mail address on your order we will send you an e-mail to confirm once your order is ready to collect (Mon-Fri).