Acknowledgement Of Orders

We will acknowledge all orders placed on the web by e-mail, text message or both, whichever options you choose at the checkout.

If you do not receive a confirmation email or text it may be because you have entered your email address or mobile number incorrectly on your order. For reasons beyond our control, AOL and Hotmail sometimes treat e-mails from as spam. This means that if you do not receive your email, it may be in your spam folder.

If, after checking your spam folder and your e-mail address or mobile number and text messages, you have not received a confirmation email please phone 01736 751066 or email us at

Orders placed during a Bank Holiday (Good Friday/any Bank Holiday Mondays) will normally be despatched next working day ie: Tuesday.  This is because the Royal Mail, our carriers (and us) have those days off !

If you have provided the correct e-mail address and or mobile number on your order you will receive an e-mail or text to confirm despatch (toward the end of the despatch day). If you do not see either do please check your spam folder, or if you have more than one e-mail address check the one you supplied to us on your order, as per your order confirmation, or you may have entered your e-mail address or mobile number incorrectly on your order.