What If I Would Like To Amend My Order?


We will always try to accommodate any amendments to your order received by e-mail or by phone prior to 3:30pm (Mon-Fri), after which time we may not be able to make any adjustments to your order. However, do please ask as we will always try, although depending on the time of day and operational processes this may delay the despatch of your order. Naturally once an order has left us we are unable to make any amendments.

We are not able to amend a delivery address of any order once the order has been despatched. For orders despatched by carrier service, you are able to track the delivery information for your parcel via the despatch confirmation e-mailed to you. However, you should be aware that any delivery address amendments/instructions may affect the delivery timescale of your order.  We would also ask you to carefully check your address details throughout the check-out process.  There are 3 separate opportunities to review the information you have entered before completing a purchase.  This helps to minimise address errors and reduce possible charges should a parcel be returned to us.