When We Collect Your Personal Data And What For
When you place an order with us either on our websites or over the phone the information we keep may include:
Your name and title. Just so that we can be courteous in our communications and correctly address any order you may have placed.
Your address, and where applicable, alternative delivery name and address to enable us to arrange delivery of your order.
Your phone number, landline or mobile. We may need to use this to contact you if there are any issues relating to delivery, payment or anything else regarding your order. We will normally pass your mobile number to the delivery company handling your order to allow them to provide you with text updates regarding delivery.
We will not use your phone number to contact you unless it is directly with regard to your order, or unless you have requested us to do so.
Your email address, we will use this to confirm receipt of your order and despatch, and to provide tracking information where available. We may also need to use this to contact you if there are any issues relating to delivery, payment or anything else regarding your order.
Communicating with you, we would like to keep you informed of special offers, new products and updates of our services. For existing customers we will continue to do this under ‘legitimate interest’ as described above. For new customers after 25th May 2018 we will only do so if you have specifically ‘opted in’ to receive such communications during the process of completing your order, or at any time, before, or after. In either case, you can always opt out at any time, either by emailing us or clicking on ‘unsubscribe’ at the foot of any promotional email. For reviews, your email address, name and order reference only, will be passed to Safebuy or Reviews.co.uk to enable you to give feedback on our performance. The information passed to Safebuy or Reviews.co.uk will not be used for any other purpose and will be permanently deleted within 60 days.
Other information necessary for processing your order such as the items you have ordered and any special requests or instructions. We will keep a record of the products you have ordered from us, including, where applicable any manufacturer’s serial numbers. This information will be held to help us communicate with you in the event of any warranty issues or a manufacturer’s recall. We may use it when asked to give you advice regarding future purchases, such as replacing something lost or repeating a previous order.
To enable delivery of your order, we will pass on to the carriers we use, either Royal Mail, Parcelforce or DPD, the information required for them to effectively deliver your order and provide you and us with tracking information where available.
When you complete a web form or sign up to an account with us, for example when signing up to receive emails from us, we will ask a few questions to enable us to provide information as far as possible relating to your interests, to keep you informed of special offers, new products and updates of our services. You can always opt out at any time.
Your personal data will be held in accordance with our internal security policy and will only be accessible to our staff who may be required to use it for the purposes described above.
Payment details such as credit card information. We do not hold or have any access to any card payment details you provide during the process of placing your online order, our websites provide an iframe (window) to the card processing company where your payment is completed securely. When ordering by phone we record your card details in the ‘old fashioned way’ by writing them down on paper, they are then cross shredded after the payment has been processed, they are never stored on a computer.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies for no charge as soon as you make the request.
We share your Personal Information with Shopify who power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
Data will only be released to third parties, (e.g. the police) on request where there is a legal requirement for us to do so, other than for the delivery of your order as described above.