Orders which have not been upgraded we would normally expect to be received within 5 working days after placing your order. We do all we possibly can to ensure orders are despatched promptly but can not be held responsible for failures within the delivering services.

UPGRADED orders are sent on a next working day delivery service and for this reason it is advisable to have your order delivered to wherever you will be during normal working hours as it will require a signature to confirm safe receipt. Once an order is despatched it is in the hands of the various delivery services, either Carrier or Royal Mail to deliver according to the service we use.

If your order is 'TIME CRITICAL' you have the option to UPGRADE the delivery service for your order at the time of ordering. In times of high demand on the delivery services eg: Christmas - please don't leave it too late to place your order.

We do all we possibly can to ensure orders are despatched promptly but can not be held responsible for failures within the delivery services. As delivery services are outside our control we are unable to provide any delivery guarantees.

We, therefore, can not accept any responsibility or consequential loss resulting from late/failed delivery as this is entirely outside of our control.

If your order includes an item which is not available from stock - as indicated on the product item/page prior to adding an item to your basket - your order will be held until that item is available.  Your order is therefore despatched once complete and all items are available for despatch in one parcel.